Terms and Conditions
- Acceptance of Terms
By using our contact form, email, phone, or any other communication method to reach SHURT TECHSOLU PRIVATE LIMITED (“Company,” “we,” “us,” or “our”), you (“User,” “Client,” or “you”) agree to be bound by these Contact Terms and Conditions. If you do not agree to these terms, please do not use our contact services.
- Purpose of Contact
Our contact channels are intended for:
- Business inquiries regarding our AI-driven software solutions
- Custom software development consultations
- ERP and CRM system inquiries
- Mobile and web application development requests
- Website development services
- Digital marketing consultations
- Technical support for existing clients
- General business communications
- Information Collection and Use
3.1 Information We Collect
When you contact us, we may collect:
- Name and contact details (email, phone number, address)
- Company information and designation
- Project requirements and specifications
- Communication preferences
- Any additional information you voluntarily provide
3.2 Use of Information
We use your information to:
- Respond to your inquiries and provide requested information
- Assess project requirements and provide accurate quotations
- Maintain records of our communications
- Improve our services and customer experience
- Comply with legal and regulatory requirements
- Communication Guidelines
4.1 Professional Conduct
All communications must be:
- Professional and respectful in nature
- Related to legitimate business purposes
- Free from abusive, threatening, or inappropriate content
- Compliant with applicable laws and regulations
4.2 Prohibited Uses
You may not use our contact channels for:
- Spam, promotional, or unsolicited marketing messages
- Fraudulent or misleading communications
- Harassment or abusive behaviour
- Sharing malicious software or links
- Any illegal or unauthorized activities
- Response and Service Level
5.1 Response Time
- Email inquiries: Within 24-48 hours during business days
- Phone calls: During business hours (9:00 AM – 6:00 PM IST, Monday-Saturday)
- Contact form submissions: Within 24-48 hours during business days
5.2 Service Availability
Our contact services are available during standard business hours. Emergency support may be available for existing clients under separate support agreements.
- Privacy and Confidentiality
6.1 Privacy Protection
We are committed to protecting your privacy. Your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
6.2 Confidentiality
We maintain strict confidentiality regarding:
- Project discussions and requirements
- Business information shared during consultations
- Technical specifications and proprietary information
- Client data and sensitive communications
6.3 Non-Disclosure
Both parties agree to maintain confidentiality of sensitive information shared during communications, unless legally required to disclose or with prior written consent.
- Intellectual Property
7.1 Company Rights
All content, materials, and information provided by SHURT TECHSOLU PRIVATE LIMITED remain our intellectual property unless otherwise specified in writing.
7.2 Client Information
Any information, ideas, or concepts shared by you during communications remain your property, subject to our confidentiality obligations.
- Limitations and Disclaimers
8.1 Information Accuracy
While we strive to provide accurate information, initial communications are for general guidance only. Formal proposals and agreements will contain definitive terms and specifications.
8.2 No Commitment
Contact and initial discussions do not constitute a commitment to engage in business relationships or project execution until formal agreements are executed.
8.3 Technical Limitations
We are not responsible for technical issues that may affect communication delivery, including but not limited to email delivery failures, network connectivity issues, or system downtime.
- Data Security
9.1 Security Measures
We implement reasonable security measures to protect your information during transmission and storage.
9.2 Data Retention
Communication records may be retained for business purposes, legal compliance, and service improvement as per our data retention policy.
9.3 International Transfers
Your information may be processed and stored in servers located in different jurisdictions as required for business operations.
- Legal Compliance
10.1 Applicable Laws
These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in [Your City/State].
10.2 Regulatory Compliance
All communications must comply with applicable Indian laws, including but not limited to:
- Information Technology Act, 2000
- Personal Data Protection regulations
- Consumer Protection laws
- Industry-specific regulations
- Termination and Modification
11.1 Termination Rights
Either party may discontinue communications at any time. We reserve the right to refuse or terminate communications that violate these terms.
11.2 Terms Modification
We may update these terms periodically. Continued use of our contact services constitutes acceptance of revised terms.
- Contact Information Accuracy
You are responsible for providing accurate and up-to-date contact information. We are not liable for communication failures due to incorrect or outdated information provided by you.
- Business Days and Hours
Business Days: Monday through Friday (excluding public holidays in India) Business Hours: 10:00 AM to 7:00 PM (Indian Standard Time)
- Dispute Resolution
14.1 Amicable Resolution
We encourage resolving any disputes through direct communication and good faith negotiations.
14.2 Legal Proceedings
If legal action becomes necessary, disputes shall be resolved through the appropriate courts in the jurisdiction where SHURT TECHSOLU PRIVATE LIMITED is registered.
- Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
- Entire Agreement
These Contact Terms and Conditions, along with our Privacy Policy, constitute the entire agreement regarding the use of our contact services.
Contact Details:
- Company: SHURT TECHSOLU PRIVATE LIMITED
- Email: info@shurttech.com
- Phone: 0120-4562346 / 8373900076
- Address: F-07, C-101, Sector-2, Noida, Gautam Budh Nagar, Uttar Pradesh 201301
- Website: www.shurttech.com